Delivery & Return Conditions

DELIVERY

Shipments and deliveries are carried out from Monday to Saturday.

Delivery delay

Allow a maximum lead time of twelve (12) working days for delivery in mainland France.

So that these deadlines can be respected, make sure you have communicated exact information concerning the delivery address (street number, building number, staircase number, access codes, names and/or numbers). intercom).

Delivery rates

Metropolitan France

Followed letter: 4.00 euros
Colissimo without signature: 5.90 euros
Free delivery of 59€ purchase

Holiday or special event

The delivery time may be increased by ten (10) days.

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Our return conditions

In accordance with current regulations, you have 14 days from receipt of your order to request a return of the products.

The product must be returned in its original packaging, in its original, new, unopened condition.

Return costs are the responsibility of the customer.

To facilitate the processing of your return, we need the following information:

- The order number concerned by your return request

- List of product(s) concerned

As a reminder, if you return your order, the products offered must also be returned.

Condition of products & refund

The product must be returned in its original packaging, in its original, new, unopened condition. Products must be returned in their original packaging and condition. We therefore invite you to ensure that the products are returned in the original package to ensure the secure return of the products.

The legal right of withdrawal cannot be exercised if the products have been opened or used after delivery and cannot be returned for reasons of hygiene or health protection.

If the customer fails to comply with these General Terms and Conditions, Rose Lane will not be able to reimburse the products concerned.

The refund will be made using the same payment method as that used to pay for the order.